FAQ

Frequently Asked Questions

The provider account is password-protected, so only you and anyone who was given permission will have access to the information.

Whoever has access to the front-end of the platform will see the service details made visible, but no details regarding stocks or other possibly sensitive data.

That’s some serious 007 privacy going on here, so you might as well feel like the main character already!

In the platform, the providers are not asked to mention immigration processes or procedures, only service offers and what they include.

We care about your privacy, so the fees will be only visible to clients who will create a client account upon our approval. We got you covered!

Details on minimum price or future pricing campaigns are only visible to you as a Provider and are activated only from your account at the date you established.

We focus on quality when it comes to partnerships, hence all providers will be subjected to a vetting process and some of the standard approval criteria are as follows, but not limited to:

*Xpath Global reserves the right to refuse a service provider if we deem that the respective service provider is not credible or trustworthy.

We love helping more people have access to the best services in the world.

However, at this moment, Xpath Global marketplace platform aims at small, medium and large companies, being a B2B marketplace.

With further developments, such as our Expat Mobile App, the marketplace will be available also for the employees of the respective client companies, therefore becoming a B2B2C ecosystem and helping every individual connect with worldwide experts to fulfill their needs.

This is exactly one of the main advantages of our marketplace! Your imagination is the limit! You can create various types of service offers for all wallets, budgets and needs! For instance:

In the blink of an eye, you created 3 different offers, at 3 different price points catering for 3 different types of clients, needs and budgets!

You get the best treatment in every country you list your services on! Companies delivering services in several countries have the possibility to advertise service offers in all locations and countries they cover, customising the fees or service descriptions for each location.

This will greatly help with the visibility of your brand, as the clients see all locations you cover, therefore they see your capabilities in offering services in multiple locations, just by accessing your landing page.

Quite cool, right?

We value your privacy, so yes, the platform is GDPR compliant. All the information regarding clients and expats is stored in two different encrypted databases.

This encryption means that the information is incomprehensible without first being decrypted. The encryption keys are stored and managed by a separate AWS service – KMS. The databases are hosted on Amazon Web Services in their Germany datacenter.

Any documents uploaded onto the platform are encrypted and stored on Amazon S3, keeping you and your clients safe and sound!

xpath.global marketplace prototype was launched during EuRA Munich Conference and its Beta version during Worldwide ERC conference in Boston at the end of 2019.

The idea came from a former HR executive and global mobility head of operations – Elena Antoneac – the former director of Nestlers Group. Nestlers Group – as a service provider for destination, immigration and tax services – has been founded in 2007 and currently covers Romania and the Republic of Moldova.

At the same time, our 2 main business advisors are C-level executives: one of them manages a Naspers (one of the largest technology investors in the world) Marketplace investment in Eastern Europe and the other is a former Amazon VP Executive, and they are the ones who give us the right ‘recipes’ to cook an unmitigated success!

Yes, the Xpath Global platform has the feature of selecting certain fixed fees for certain periods of time in advance.

When the respective time period comes, the platform automatically changes the fee for the respective service, giving you the opportunity to personalise everything according to your busy schedule and desired needs.

Yes, the invoices will be sent to the Client via the platform (uploaded in the platform) and will be visible in the Provider’s account in a special category labelled “Invoices”.

We know you want this, but no 😊! Our purpose is to empower local experts and specialists and to give customers a wider range of great choices.

We aim to be a transparent and independent marketplace and in order for us to be relevant to Clients, we need to have several reliable and trustworthy providers present in each country.

No, the RFQs/Bids are visible only to those providers invited to take part in the respective RFQ/Bid by the Client.

All 4 main categories have a sub-category named ‘assessment’, which can be used by clients to find out what exactly they need and what steps to follow. Clients can purchase assessments or consultation services and the cost of these assessments can be later on deducted from the fee of the services purchased. Talk about giving a solution for every problem, are we right?!

If Batman gives you his BatMobile for a spin, would you decline? Yeah, we thought so too!

There are multiple advantages of becoming our partner, let’s see: